SHIPPING & RETURNS

Shipping and Return Policy
 

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1. Timely Delivery

At Stone Horse Apiary and Apothecary, we aim to get your orders to you as swiftly as possible. Our efficient shipping process ensures that your order is carefully packaged and dispatched promptly.
 

2. Tracking and Updates

Once your order is on its way, you'll receive tracking information, allowing you to monitor the status of your delivery. We provide regular updates to keep you informed.
 

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Return Policy

1. Your Satisfaction Guaranteed

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your non-food product purchase, we are happy to accept returns and exchanges within 15 days of delivery.
 

2. Return Process

To initiate a return or exchange, please contact our customer care team. They will provide you with instructions and address details. Returned items must be in their original condition and packaging.
 

3. Returns on Food Products

Please note that, due to safety and hygiene concerns, we cannot accept returns on food or cosmetic products, including honey and related consumables. We encourage you to review product descriptions and details carefully before making your product purchase.
 

4. Refund Process

Once we receive and inspect your returned item(s), we will process your refund or exchange promptly. Refunds will be issued to the original payment method.
 

5. Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us immediately. We will work swiftly to resolve the issue and provide a replacement or refund as necessary.
 

Contact Information

If you have any questions or need further assistance regarding shipping or returns, please don't hesitate to reach out to our customer care team:
 

Email: stonehorseapiary@gmail.com
Phone: 757-517-0781
 

Thank you for choosing Stone Horse Apiary and Apothecary. Your satisfaction is important to us, and we're here to ensure a smooth and enjoyable shopping experience.